Status: Full Time
Perform a variety of customer, in store, marketing, promoting, advertising and stocking
Duties related to the receiving, sale and delivery of parts and accessories that contribute
to the efficient, safe, and profitable operation of the dealerships parts department.
Major Duties and Responsibilities
1. Parts Department
Sells products and service to repair the problem and meet the customer’s needs.
Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with.
Assist in keeping parts department clean and orderly.
Record all sales and /or customer transactions that occur.
Provide service technicians with parts as required.
Assist the Parts Manager in merchandising displays.
Maintain the retail sales floor and displays to meet or exceed the dealerships standards.
Perform routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area.
When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership. Process cores, warranties, and new return merchandise as required at point of sale.
Attends training as prescribed by management to maintain proficiency in his/her job description.
Used dealership equipment and resources safely and proficiently.
Performs other tasks as required by parts manager.
Keeps himself/herself groomed and clothed per the dealership guidelines.
Verify receiving documents.
2. Customer Service
Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and the dealership’s satisfaction.
Greet customers immediately in a courteous manner
Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices.
3. Qualifications and Job Requirements
Ability to speak effectively one on one.
Ability to effectively listen.
Ability to interpret customer needs.
Basic computer skills
High School Diploma or GED equivalent.
Good organizational skills.
Treat all employees and customers fairly, courteously and with dignity.
Maintain positive relationships with customers, other employees and owners.
Be prompt, flexible and available for scheduling.
Focus on Quality and Service.
Be neat and clean.
Wear uniform daily.
Demonstrate an interest in growing the parts business.
5. Working Conditions
Is potentially exposed to battery acid, gasoline, diesel, chemical cleaning material or other toxic materials commonly found in agriculture service departments, some of which may be considered health hazards.
Occasionally, exposed to exhaust fumes or other airborne particles.
Mail or Fax Your Resume
711 South Main Street
Monticello, Iowa 52310